You would like to enhance the skills of your team of supervisors, line managers, foremen and team leaders?

As a key player in your company, a first level manager must be adequately trained in order to face today's organizational challenges. 

Relais Expert-Conseil offers a tailored training program that will answer your needs.

The University of Montréal, in partnership with Relais Expert-Conseil, has developed a training program adapted for companies' needs.  This program is titled : Effective Supervision and Management - A plus for your Company.  This unique training program leading to university certification can be offered in your workplace and tailored to your particular needs.

The program which consists of 4 distinct modules, is a complete ''toolbox'' for individuals aspiring to the role of top-level manager or already fulfilling managerial functions that could benefit from a complete review of their activity sector. 

A four module program for first level managers

Positioned between management's performance requirements and the realities of managing a team of employees, first level leaders must master today's technical and interpersonal skills in order to : 

• Motivate and mobilize personnel 
• Have knowledge of labour relation laws 
• Resolve conflicts and problems 
• Deal with difficult behaviours 
• Manage operations more effectively 

An Integrated Approach to Meet the Challenges of Working Supervisors and Managers

Each module consists of 30 hours of training and gives the participant 3 credits in continuing education to obtain a university certificate.  The client can choose to offer one or more modules, or even the whole training program which includes these 4 distinct modules:


MODULE 1

• Develop Better Interpersonal Skills
  • Communicate effectively 
  • Develop and enhance interpersonal skills  
  • Establish positive and constructive relationships 
  • Intervene more effectively within the hierarchical structure 
  • Adequately resolve conflicts in the workplace 
  • Knowing your leadership and putting it into practice 
  • Recognize and prevent psychosocial problems at work 

MODULE 2

• Exercise one's role as first level manager
  • Managing Human Resources 
  • Evaluate and optimize your team's performance 
  • Enforce company policies and regulations 
  • Cultivate harmonious labour relations 
  • Know and apply the laws concerning labour standards 
  • Know and enforce health and safety standards at work 
  • Understand the laws and regulations associated with the protection of privacy 

MODULE 3

• Effectively manage operations 
  • Become a better project manager 
  • Plan, coordinate and delegate tasks within your team 
  • Accomplish the objectives of the production plan 
  • Identify and solve problems 
  • Look for innovative solutions 
  • Manage profitability and material resources 
  • Control inventories 
  • Increase productivity 
  • Combine performance and environmental concerns 

MODULE 4

• Proactive team supervision
  • Learn and apply the principals leading to proactive supervision 
  • Promote common values within your team  
  • Mobilize and optimize teamwork 
  • Handle unforeseen events and changes 
  • Manage priorities and stress 
  • Manage conflicts within the team 
  • Promote initiative and team leadership 

This program can be offered in your workplace and tailored to your specific needs.  This unique and innovative training program leads to a university certificate.

Click here to access the website of the Faculty of Continuing Education at the University of Montreal